Our teams in the clubs are happy to help you with any questions or feedback you have. If you’d prefer to speak to the Club Manager please let our reception team know. If the Club Manager isn’t immediately available the reception team will ensure you are contacted by them as soon as possible.
You can contact your local club here.
You can update all your personal details through My Fitness First. Register your My Fitness First account now to update your details and make payments through our secure website. Alternatively, you can call into your nearest Fitness First club, or request a change by sending us a message.
Yes you can. We call our hold option Time Freeze. The time freeze fee for all memberships is $8 per fortnight, which you can pay in advance or by direct debit. This reduces your fortnightly dues whilst you’re not attending the gym. You can put a Time Freeze on your membership in multiples of 1 fortnight and up to a maximum of 4 fortnights each calendar year.
NOTE: If you are within minimum agreement Time Freeze is not classified as a full payment toward your minimum agreement period.
Extended Time Freeze - you can Time Freeze your membership for up to 12 fortnights for travel or medical reasons, but we must be reasonably satisfied by your supporting documents.
NOTE: If you have a medical reason, are bankrupt or made redundant and supply dated supporting documentation we will not charge you for Time Freeze for up to 18 fortnights per calendar year to allow you time to recover.
You can request a Time Freeze through My Fitness First. Register your My Fitness First account now or request a Time Freeze by sending us a message.
With clubs in Hong Kong, Indonesia, Malaysia, Philippines, Singapore and Thailand, your Fitness First membership can come in handy when you're travelling in Asia. Whether you’re travelling for business or pleasure you can visit a Fitness First club near you. Ask the reception team for an International Passport. As long as you don't freeze your membership, an International Passport gives you 30 visits per year.
We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.
If you would prefer to speak with the Club Manager please let our reception team know. If they aren’t immediately available the reception team will ensure you are contacted by them as soon as possible.
You can contact your local club at https://www.fitnessfirst.com.au/find-a-club/
Alternatively please send us a message or place your complaint in writing and send it to:
Customer Service Team
Fitness First
3/55 Grafton Street
Bondi Junction NSW 2022
We understand that social distancing is being advised at this time. We’re supporting this in our clubs by;
• Reducing the capacity of Group Exercise class sizes and requiring a minimum 2x2m space between participants in any class conducted in our studios. Floor markings are currently in use in all classes.
• Removing all Boxing and Martial Arts classes from our timetables
• Reducing the capacity of our Cycle classes to allow the use of every second bike only
• Reducing the space between our cardio equipment on the gym floor with every second machine in use
• Changing the format of our Freestyle Group Training classes (run on the gym floor) to minimise sharing of equipment
• Removing all mats from our Mind Body studios - please bring your own if you wish to attend a class
• Discouraging any personal contact during classes (such as a high five)
• Informing members before the beginning of each class about what we are doing to minimise risks
• Finishing classes early to enforce cleaning of equipment (mats, bikes etc.)
Absolutely! If a visiting friend or family member wants to workout with you, they’ll receive access to the same privileges as you for a nominal fee: $32 per visit to any platinum club, $25 per visit to any passport club, $22 as a guest of a member and or a child aged 16-17. Casual visit cards of 10 visits may also be purchased at reception.
Yes, as long as they’re accompanied by an adult. Most of our clubs have a PlayZone creche for kids. With toys, games and activities to suit all ages, your child can have fun while being cared for by qualified and experienced staff. Cost for a single visit is $5.50, please ask for the details in club.
Our fitness team are there to help answer your questions if you get stuck.
Don't worry, just let reception know and they will be able to issue you with a new card at a small fee.
NSW: George St Platinum (Sydney CBD), Chatswood Platinum, Sylvania, Dee Why, St Leonards, Carlingford, Rockdale, Top Ryde Platinum and Willoughby Platinum, Pitt St Platinum
QLD: Lutwyche, Carindale, Robina and Mermaid Platinum
VIC: Bayside, St Kilda
If you're a new member in the first 14 days of your membership and you have a change of mind and decide you'd like to leave, just let us know and we'll sort everything out for you. All you’ll need to pay is your start up fee.
How do you cancel? Within the first 14 days of starting please speak to your Membership Consultant or contact your local club here.
If you are paying by Direct Debit and still within your minimum membership (e.g. 16 fortnights into a 26 fortnight contract)
Your options
You can cancel your membership during the minimum term if:
i) You become sick or incapacitated. You must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the remainder of your term. We will not charge you an exit fee.
ii) You relocate to an area more than 15 kilometres away from any Fitness First club. You must show us a letter from your agent or employer. We will charge you an exit fee that is equal to 20% of the remaining contract value on your membership.
iii) You become bankrupt, and provide supporting documents of this We will not charge you an exit fee.
iv) We make changes to the contract that adversely affect you, including if we assign your membership under 3.5. We will not charge you an exit fee.
What if I am within my minimum term and don’t have one of the reasons listed above?
You can pay your membership agreement out and we will charge you an exit fee that is equal to 90% of the remaining contract value on your membership
Or you can give 28 days notice within your minimum term to ensure your debit doesn't continue past your minimum term i.e. you have 6 fortnights remaining on your minimum term and wish to ensure you do not pay more than the 6 fortnightly payments, you can give your 28 days notice now.
How do you cancel?
Contact your local club at https://www.fitnessfirst.com.au/find-a-club/ or visit us in club.
You pay fortnightly by Direct Debit and have completed your minimum membership term (e.g. you joined on a 26 fortnight membership but have been with us for 30 fortnights+)
Your options
Simply give us 28 days notice to cancel taken from the day you let us know.
How do you cancel?
Contact your local club at https://www.fitnessfirst.com.au/find-a-club/ or visit us in club.
You paid for your membership in one go (Lump Sum) and are still within your minimum membership term (eg 16 fortnights into a 26 fortnight contract)
Your options
If your circumstances have changed due to redundancy, relocation or long term sickness and you can provide professional documentation to support this, we'll discuss cancelling your membership and refunding any pre-paid months (pro rata) you will no longer be using.
How do you cancel?
Contact your local club at https://www.fitnessfirst.com.au/find-a-club/ or visit us in club.
To tone your arms, 2-3 sets of 8 reps work really well. Use a weight you can keep good technique for 8 reps but struggle with the 9th. Legs respond better to a slightly higher rep range: try 3 sets of 12 for 4 weeks then increase the weights and drop down to 8 reps.
The best cardio machine depends on your goals. For health it's the one you like the most. For fat loss it's the one you are worst/least efficient at. This is normally the one you hate - sorry! So try to mix it up with your favourite ones to stay motivated. For best results we prefer the bike and the rower. Giving yourself permission to do a range of activities will improve your overall fitness and keep you interested in your training generally.