health & SAFETY

CORONAVIRUS  (COVID-19) INFORMATION FOR MEMBERS & GUESTS

Coronavirus (COVID-19) information

Following the Government’s new directive to keep our nation safe and slow the spread of Coronavirus (COVID-19), it is with great sadness that we let you know all Fitness First clubs are temporarily closed, effective Monday 23rd March 2020.  
 
Memberships have been placed on a complimentary freeze until we are able to welcome you back into our clubs. You do not need to take any action, we have automatically made this change. 
 
We will credit the pro-rata membership fees already paid for the period from 23 March to 1 April in the first Direct Debit after we reopen.  
 
Click below to view more information about what this means for our members. 
 
Thank you to all our members for your ongoing support. Stay motivated and healthy, look after yourself and one another. We will see you in club soon!

FAQs

How will I find out when you are re-opening

When there is a directive from the Government that we are able to re-open our clubs, we will communicate with members via email. Information will also be available on our website and our social media accounts.

How is Fitness First supporting members during this closure

While we won’t be seeing you in the gym, we will be right here with you online, keeping you motivated to stay active at home. Connect with us via our website, blog, Facebook and Instagram and we’ll keep your motivation alive. 

We have launched a Fitness First At Home platform to support our members with no equipment workouts and classes that can be done at home, plus recipes, nutrition and wellness information. View Fitness First At Home using the password: fitnessfirst here.

Can I still access 24 7 clubs

No. 24/7 access will not be available for the duration of the closure.

Will I still be charged for my membership

Our members are at the centre of everything we do at Fitness First and with that in mind, memberships will be put on Time Freeze until we are able to welcome you back into our clubs. We have contacted you via email with the details. 
 
In the meantime, keep an eye out for at-home workouts and resources coming soon, so you can continue to train and maintain peace of mind during this time of closure.

Will this affect the duration of my contract

Yes. When your membership is placed on Time Freeze, it is not counted towards your membership payments. This means your contract will resume once we are able to re-open our clubs. 
 
For example, if you have six months remaining on a 12 month contract and your membership is placed on Time Freeze for two months, you will have another six months remaining once billing resumes.

I was charged my usual membership fees on Thursday 19 March will this be refunded

We will credit the pro-rata membership fees already paid for the period from 24 to 26 March in the first Direct Debit after we reopen.

I have paid up-front for my membership how does this impact me

If you have paid in full, your membership has been suspended until we are able to re-open our clubs. Your membership agreement will be extended once we have re-opened. At that time, you will hear from us via email with more information. 

I have bought a pre-paid membership how does this impact me

If you have purchased a 10 or 25 visit pass, any unused visits will be available as soon as we are able to re-open our clubs. The expiry period of these visits will be extended.

I have pre-paid for Swim School and or Dance School lessons what does this mean

If you have purchased Swim School or Dance School lessons, your lessons will re-commence as soon as we’re able to re-open our clubs.

Did you close due to an outbreak of COVID-19 in your gym

We have closed our studios following the directive from the Government in response to the management of the COVID-19 pandemic in Australia. This is an industry-wide shut down, not specific to Fitness First, which has maintained a high level of hygiene and compliance with Health Department guidance through this situation to date.

I am a Black Label member can I still enter the gym to get my things from my locker

Our clubs will be closed from midday, Monday 23 March. Please be assured, your belongings will be kept secure. If you wish to collect any items from your locker, you will be able to do so between 10am and 2pm on Tuesday 24 March. Please bring your ID so we are able to verify your membership.

I have booked PT sessions what should I do

If you have booked Personal Training sessions with one of our franchised Personal Trainers we recommend that you contact them directly to make alternative arrangements. 
 
If you have purchased a PT Pack and have sessions booked with one of our employed Personal Trainers your sessions will re-commence as soon as we’re able to re-open our clubs. 
 
We will be working with our Personal Trainer team to deliver training options for all members with a Personal Trainer while our clubs are closed, stay tuned. 

I joined SQUAD can I still access the program

Yes. The SQUAD portal will remain live for the next two weeks so we can continue supporting you on your SQUAD journey. You will still have access to training and meal plans. Week 5 and week 6 workouts will be available on the SQUAD portal by March 24. Training plans will be modified to allow you to complete workouts at home. Video workouts will also remain available in the portal.

I have an AIA Vitality Membership will I still be able to earn my cashback

AIA Vitality understands normal gym habits might be temporarily halted or interrupted as a result of the closure. Please be assured, this has been taken into consideration and work is currently underway to ensure your good habits under normal circumstances are continuously being rewarded. For more information, please visit https://aiavitality.zendesk.com/hc/en-us.

I wish to cancel my membership

Your membership has been placed on a complimentary freeze, with no further payments until we are able to welcome you back to our clubs. If at that time you wish to cancel your membership, please speak with your local club team.